Storage FAQ
What does own storage package fee include?
Our storage package fee includes the box, tape, labels, pick up, storage for the Summer and return in the Fall. We service both on campus and off campus students. Note: Bubble wrap is an extra cost.
How do I make an order and pay?
Visit your school on our homepage, select the storage package that you want and process your payment through our easy to use ecommerce site. It's simple.
How do I know how many boxes I will need?
Based on past student experience, we have created our "Humongous Box" program - Package 1 which provides 48" x 24" x 28" of storage space. This is the box package of choice for the large majority of our students. Select 1 of our 4 box programs.
How do I get my boxes and packing supplies?
When ordering, select one of the convenient Box Drop Off dates. Your order will be confirmed by e-mail and your items will be delivered to you on Box Drop Off Date.
What is Box Drop Off Date?
Box Drop Off date is the day at each school that Collegiate Storage will hand out boxes, tape and labels to customers who have ordered online.
How do I pack my stuff?
You can view our Simple Packaging Tips Instructions by clicking here.
Where do I get labels for my boxes?
Easy, we provide all labels on the boxes, just fill them out.
Is my stuff insured?
Yes, each storage customer automatically receives $250.00 of insurance.
Can I store stuff that won't fit in a box?
Yes we can! Items that can't fit into a box such as skies, lamps, bicycles, futons, couches, rugs etc., have a custom pricing schedule. See our website for the schedule. We do not recommend storing food, currency, valuable electronics, mirrors or any liquid items.
Where is my stuff stored?
We provide a secure, insured and climate controlled warehouse.
Do you pick up and deliver off campus?
Collegiate Storage and Rental can service both on campus and off campus students.
Do I have to be there when you pick up and drop off my stuff?
No you do not, but some one must be there and we need to know that person's name and contact information.
What if I have more or less stuff than what I ordered?
No problem, you will only be billed for the amount that you store. Remember there is no minimum or maximum amount a customer can store.
Are there maximum weight limits for the Collegiate Box Package Programs?
Yes, see our website for maximum weight limits. Each additional pound is billed at $2.00. Each box is weighed at warehouse.
Can I cancel my order?
All orders can be cancelled without penalty up until 7 days prior to the first pick-up day at your school. If a cancellation occurs after this date a $50 cancellation fee will be deducted from your refund.
Can I pull my stuff out of storage early?
Yes, you can but you must come to the warehouse and pick it up and there is an additional pull fee of $100. The earliest that you can get your stuff back is the first day of drop offs at your school.
Can I store my stuff for longer if I go abroad or take a semester off?
Yes, we have semester storage or exchange storage programs, just emailed us.
What if I don't know my new dorm address or off campus address for the next semester?
No problem, when we send our return confirmation email, let us know your new address.
What methods of payments do you accept?
We accept all debit cards and all major credit cards including Visa, MasterCard, and Discover. We do not except American Express.
Did I forget anything?
Collegiate Storage has specific dates and times for box delivery day, pick up days and drop off days at each school. It is your responsibility to know if these dates will work for you at your school before you place your order. It is your responsibility to provide us with the cell phone number of the person dropping off and picking up your storage items.
What if I don't return to school and need my stuff sent home?
No problem, Collegiate Storage will ship your stuff at your request and at your expense via a third party provider. Note: our Humongous and Baby Humongous boxes can only be shipped via commercial freight rates.
Weight Charges ?? Are Additional charges for boxs being over weight .Each box package has its weight limits